KOLINTOM Pro Privacy Policy
This version was released/updated on April 16st,2026
Effective date:April 16st,2026
introduction
This policy applies to all products and services under the KOLINTOM brand. The KOLINTOM service provider is Hangzhou Longlink Technology Co., Ltd., with its registered address at Room 10001, 10th Floor, Building 2, Mindi Zhigu Building, Gudang Street, Xihu District, Hangzhou City, Zhejiang Province. It should be noted that this policy does not apply to services provided by third-party companies or individuals (hereinafter referred to as "third-party services"). To facilitate your use of CoolLink, our products and/or services may contain third-party services or links to them. Given that third parties will independently collect and process your personal information, which we cannot control, we are not responsible for third-party services unless otherwise required by law. You are required to read and understand the privacy policies of third-party services on your own and make an independent judgment on whether to use their services. Before using our products and/or services, we hope you will carefully read and understand this policy, especially the terms marked in bold. Your use of our products and/or services will be deemed as consent to our collection, use, storage, disclosure, and processing of your information in accordance with this policy.
catalogue
You can refer to the following index to read the relevant chapters and further understand the specific content:
1. Definition
2. How we collect and use your personal information
3. How do we share, transfer and publicly disclose your personal information
4. How we protect and store your personal information
5. Your rights
6. How we handle the personal information of minors
7. How to update this policy
8. Contact us
1. Definition
1. Personal information: Various information recorded electronically or in other ways that can identify the identity of a specific natural person or reflect the activities of a specific natural person alone or in combination with other information.
2. Personal sensitive information: Once leaked, illegally provided or abused, personal information that may endanger personal and property safety, easily lead to damage to personal reputation, physical and mental health, or discriminatory treatment, including ID number, personal biometric information, bank Personal information such as accounts, property information, whereabouts, transaction information, information of children under the age of 14 (inclusive) ).
3. Anonymization: a process in which the subject of personal information cannot be identified through the technical processing of personal information, and the processed information cannot be recovered. The information obtained by anonymizing personal information is not personal information.
4. De-identification: The process of making it impossible to identify or associate the subject of personal information without the aid of additional information through the technical processing of personal information
5. SDK: software development kit, which is a collection of development tools for building application software with a specific software package, software framework, hardware platform, operating system, etc.
6. Children: Minors under the age of fourteen.
2. How we collect and use your personal information
We will collect the information you voluntarily provide when using the service or generated as a result of the use of the service in the following ways to provide you with the service and ensure the security of your account.
1. Register account service
Type of information collected: mobile phone number, email address, user password, nickname, avatar
Purpose of obtaining information: Complete the registration and login of the KOLINTOM Pro account and enrich personal information.
2. Safe operation and security services
Type of information collected: model of mobile terminal device, terminal application ID, terminal ID, operating system, IP address, software version number, operation log, service log information, etc.
Purpose of obtaining information: to maintain the safety and security of KOLINTOM Pro APP service operation
3. Device addition
Type of information collected: device SN, WiFi information, device name, device configuration, etc.
Purpose of obtaining information: To configure the device network, bind the device to the KOLINTOM Pro account, to facilitate the management of device name modification, device configuration information, etc.
4. KOLINTOM Pro Cloud Service
4.1 Access to Camera Cloud
Type of information collected: device SN, device IP address, device MAC,
Purpose of obtaining information: The device is successfully connected to the camera cloud
4.2 Device, video or video sharing function
Type of information collected: device SN, nickname, user name of the shared person,
Purpose of obtaining information: realization of equipment, video sharing
4.3 One-key reminder function
Type of information collected: Contact phone number when one-click alarm
Purpose of obtaining information: When the device generates an alarm message, the user can alarm the comrade contact with one click
4.4 Cloud storage function
Type of information collected: mobile phone number, email, device SN, order, related video saved in cloud storage, alarm picture information
Purpose of obtaining information: confirm that the user has purchased cloud storage, and save the specified device video in the cloud
5. KOLINTOM Pro order service
5.1 Payment function
Type of information collected: order number, transaction amount, payment method, etc.
Purpose of obtaining information: shared by third-party payment platforms to realize payment functions
5.2 Issuing paper invoices
Type of information collected: consignee name, delivery address, mobile phone number
Purpose of obtaining information: sending paper invoices
5.3 Issuing electronic invoices
Type of information collected: email address or mobile phone number
Purpose of obtaining information: Receive electronic invoices
6. Other
6.1 Customer Service
Type of information collected: feedback information, feedback problem information, picture information
Purpose of obtaining information: to provide you with customer service, feedback
6.2 Feature suggestion
Type of Information Collected: Collect your email information
Purpose of obtaining information: to respond to your feedback
7. Application permission management
7.1 Location
Permission name: android.permission.ACCESS_FINE_LOCATION
Purpose of use scenarios: Obtain the WIFI list information around you when you add a device according to your location information; if you refuse to provide your location information when adding a device, you will not be able to obtain the WIFI list information around you.
7.2 Contacts
Permission name: android.permission.READ_CONTACTS
Purpose of use scenarios: Users can add friends in the address book to facilitate sharing devices
7.3 Microphone
Permission name: android.permission.RECORD_AUDIO
Purpose of use scenarios: used for device two-way voice intercom, device custom warning tone function
7.4 Storage
Permission name: android.permission.WRITE_EXTERNAL_STORAGE
Purpose of use scenarios: Save the text, pictures and videos generated during the use of the KOLINTOM Pro service, save the downloaded images and videos, call the album to select photos, and after the permission is denied, the KOLINTOM Pro service will not be able to be used normally.
7.5 Camera/Camera
Permission name: android.permission.CAMERA
Purpose of use scenario: After enabling the camera/camera permission, you can use the photo/video function to scan the QR code to complete the device addition, upload the avatar, upload the device cover picture, and enter the face to realize the face recognition function;
7.6 Telephone
Permission name: android.permission.CALL_PHONE
Purpose of use scenario: When used for one-key calling, make a call to others
The above services may require you to turn on your location, camera (camera), photo album, geographic location (location information), mobile phone address book, and microphone on your mobile terminal device to us, in order to collect and collect the information involved in these services. use. You can view the status of the above permissions item by item in the settings of your mobile terminal device, and you can decide whether to enable or disable these permissions at any time. Please note that none of the above permissions will be enabled by default, and will only be used to achieve specific functions or services after your express authorization. You can also withdraw the authorization. It should be pointed out that even if we have obtained these sensitive permissions with your authorization, we will not collect your information when the relevant functions or services are not required. Please note that when you enable these permissions, you authorize KOLINTOM Pro to collect and use this information to achieve the above services. If you cancel these authorizations, KOLINTOM Pro will no longer continue to collect and use your information, and also The above-mentioned functions corresponding to these authorizations cannot be provided to you. However, your decision to close the permission will not affect the processing of personal information previously based on your authorization.
In addition, according to relevant laws, regulations and national standards, we may collect and use your personal information without your authorization and consent in the following situations:
1) Those directly related to national interests such as national security and national defense security; those directly related to major public interests such as public security, public health, and public knowledge;
2) Directly related to criminal investigation, prosecution, trial and execution of judgments;
3) In order to protect your or other personal life, property, reputation and other major legitimate rights and interests, but it is difficult to obtain my consent;
4) The collected personal information is disclosed to the public by yourself
5) Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
6) Necessary for entering into and performing a contract at your request;
7) Necessary for maintaining the safe and stable operation of the products or services provided, such as finding and disposing of faults in the products or services;
8) Necessary for legitimate news reporting;
9) When it is necessary to carry out statistical or academic research in the public interest, and when it provides the results of academic research or description to the outside world, the personal information contained in the results is de-identified;
10) Other situations stipulated by laws and regulations.
The third-party services in our services are provided by external third-party entities, and we cannot obtain the information you generate when you use such third-party services. Please note that currently we do not actively obtain your personal information from third parties. If it is necessary to indirectly obtain your personal information from a third party for business development in the future, we will make it clear to you the source, type and scope of use of your personal information before obtaining it. The scope of authorization and consent when the third party provides personal information, we will obtain your express consent before processing your personal information; in addition, we will also strictly abide by the relevant laws and regulations, and require the third party to guarantee its provision the legality of the information.
3. How do we share, transfer and publicly disclose your personal information
(1) Sharing
We will not share your personal information with any companies, organizations and individuals, with the following exceptions:
1. After obtaining your explicit consent, we will share your personal information with other parties.
2. We may share your personal information in accordance with laws and regulations or the mandatory requirements of government authorities.
3. Sharing with our affiliates and affiliated products: In order to facilitate the provision of products and/or services to you, your personal information may be shared with our affiliates. We will only share personal information that is necessary and subject to the purposes stated in this policy. We will protect the security of your personal information through legal documents between affiliated companies, internal systems and employee authority isolation. If our affiliates want to change the purpose of processing personal information, they will seek your authorization again.
4. Sharing with our partners: We may entrust trusted partners to provide some services, so we may share some of your personal information with our partners. We will only share your personal information for the purposes stated in this Privacy Policy, and will only share personal information necessary to provide services. Currently, our partners include the following types: suppliers, service providers and other partners. We send information to suppliers, service providers and other partners who support our business, including providing basic technical services, providing consulting, analysis and other professional services. The shared partners may have their own independent privacy policies or related statements. We recommend that you review them carefully before making relevant authorizations and make the choices you deem appropriate.
You should be aware that if your information needs to be shared with the above-mentioned third parties in order to provide services to you, we will carefully evaluate the legality of the third party's information collection, data security capabilities and other factors, and pass this policy or related supplements. The statement expresses the relevant information to you.
In order to ensure your use of the relevant functions of this product and service, we will access software development kits (SDKs) provided by third parties, and we will also carefully evaluate the purpose of using such SDKs. For more information about the purpose, method and scope of SDK processing personal information, please refer to the following "Third Party SDK Directory".
Use of Firebase Cloud Messaging (FCM)
Our app uses Firebase Cloud Messaging (FCM), a service provided by Google LLC, to send push notifications to users’ devices.
Information Collected:FCM may collect device identifiers (such as an FCM registration token) that are required to deliver notifications to your device.These identifiers do not contain personal information like your name, email, or phone number.
Purpose of Data Use:To deliver app-related notifications, updates, or alerts.To improve communication between the app and users.
Data Sharing:The collected information is processed by Google according to its privacy policy.We do not share or sell any personal data to third parties.
User Control:You can disable or manage push notifications through your device’s settings at any time.
Third-party Privacy Policy:For more information about how Google handles data, please review:(Google Privacy Policy) https://policies.google.com/privacy
Official Website Link:https://firebase.google.com/docs/cloud-messaging (FCM Official Documentation)
Firebase Crashlytics SDK
Information Collected:
Device information: device model, operating system name and version, application version number, jailbroken/root status, memory, disk space, screen resolution, battery status, network type, etc.
Crash data: crash stack traces, exception types, crash time, process status, minidump data for NDK crashes.
Identifiers: Crashlytics Installation UUID, Firebase Installation ID (FID), IP address.
Context information: application running status and user operation scenarios at the time of the crash (excluding personal privacy content).
Purpose of Data Use:To collect application crash reports, error logs and relevant device information for analyzing, locating and fixing application stability issues, so as to improve user experience.
Data Sharing:The above data is only used for crash analysis, bug fixing and stability optimization, and will not be used for advertising, user profiling or other commercial purposes.The data will be shared with Google LLC and its affiliates for the provision of Firebase services.Data transmission and storage comply with Google's data security and processing terms.
User Contro:lUsers cannot separately disable Crashlytics data collection (it is required to ensure the stable operation of the application).If you do not wish your data to be collected, you may uninstall the application in system settings to terminate all data collection.
Third-Party Privacy Policy:https://firebase.google.com/support/privacy
(2) Transfer
We will not transfer your personal information to any companies, organizations and individuals, except in the following cases:
1. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
2. When a merger, acquisition or bankruptcy liquidation is involved, if the transfer of personal information is involved, we will inform you of the relevant situation, and will require new companies and organizations that hold your personal information to continue to be bound by this policy, otherwise we will Require the company or organization to seek authorization from you again.
(3) Public disclosure
We will not disclose your personal information publicly, except in the following cases:
1. After obtaining your explicit consent;
2. Disclosure based on law: We may publicly disclose your personal information when required by law, legal process, litigation or government authorities.
In addition, according to relevant laws and regulations and national standards, we may share, transfer, and publicly disclose personal information without the prior authorization and consent of the personal information subject in the following situations:
1) Those directly related to national security and national defense security;
2) Directly related to public safety, public health, and major public interests;
3) Directly related to criminal investigation, prosecution, trial and execution of judgments;
4) In order to protect the personal information subject or other individuals' life, property and other major legitimate rights and interests, but it is difficult to obtain the consent of the individual;
5) Personal information disclosed by the subject of personal information to the public on their own;
6) Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.
4. How we protect and store your personal information
(1) Personal information protection technologies and measures
1. We take your information security very seriously. We endeavour to take all reasonable physical, electronic and managerial security measures to protect your personal information from unauthorized access, public disclosure, use, modification, damage or loss. For example, we will use encryption technology to improve the security of personal information; we will use trusted protection mechanisms to prevent personal information from being maliciously attacked; we will deploy access control mechanisms and try our best to ensure that only authorized personnel can access personal information.
2. We strongly recommend that you use a complex password to assist us in ensuring the security of your account, and we will try our best to ensure the security of any information you send us. Please understand and know that the Internet is not an absolutely secure environment. Please properly protect your personal information and only provide or share it with others when necessary. If you find that your personal information is leaked, especially your account number and password, please contact our customer service immediately so that we can assist you to take corresponding measures.
3. In the event of a security incident such as personal information leakage, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and you can prevent and reduce it yourself. Advice on risks, remedies for you, etc. We will promptly notify you of the relevant information of the event by email, letter, telephone, push notification, etc. When it is difficult to inform the personal information subjects one by one, we will publish announcements in a reasonable and effective way. At the same time, we will also proactively report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.
(2) Storage of personal information
1. Where the information is stored
We will, in accordance with laws and regulations, collect and generate personal information during operations within the territory of the People's Republic of China, and store it in the territory of the People's Republic of China.
2. Duration of Information Storage
Generally speaking, we will only retain your personal information for the shortest period necessary to achieve the purpose stated in this Privacy Policy, unless there is a mandatory retention requirement by law, such as the "People's Republic of China Electronic Commerce Law" requiring commodity and service information, The transaction information shall be kept for not less than three years from the date of completion of the transaction. Our criteria for judging the aforementioned period include:
1) Complete the transaction purpose related to you, maintain the corresponding transaction and business records, and respond to your possible inquiries or complaints;
2) To ensure the safety and quality of our services to you;
3) Whether you agree to a longer retention period;
4) Is there any other special agreement on the retention period.
After your personal information exceeds the retention period, we will delete or anonymize your personal information as required by applicable law.
Please note that after you successfully apply for cancellation of your member account, we will complete the review of your account cancellation within 72 hours of your application. After the review, we will delete or anonymize your personal information.
5. Your rights
In accordance with relevant Chinese laws, regulations and standards, during your use of our products and/or services, you have the right to access, correct, delete your personal information, withdraw your consent to the use of personal information and cancel your account, you can refer to the following guide to operate.
(1) Access and correct your personal information
If you want to access and modify the following information, you can click the relevant function button after entering the KOLINTOM Pro application:
1. To access and modify your avatar, username, mobile phone number and other basic information:
Click "My" and click the avatar column at the top of the page to view, modify and maintain the data.
2. To access your video, picture service information
Click the "Message" function button in the navigation bar to enter the message module and access related information.
3. To access your device information:
Click the "Device" function button → "Settings" function button in the navigation bar to view the device data information.
4. To access your order information:
Click the "My" → "Order" function button on the value-added service page to view the order data information.
5. To access terminal management information:
Click "My" - "Personal Information" - "Terminal Management" to view terminal management information.
6. If you want to correct or supplement your other information:
If you find that the other information you submit is inaccurate or incomplete, you can correct or supplement it by contacting us according to the contact information provided in this policy.
(2) Delete your personal information
You may request us to delete personal information in the following circumstances:
1. If our handling of personal information violates laws and regulations;
2. If we collect and use your personal information without your consent;
3. If our handling of personal information violates our agreement with you;
4. If you no longer use our products or services, or you cancel your account;
5. If we no longer provide you with products or services.
You can submit your deletion request by sending an email. If we decide to respond to your deletion request, we will also notify the entities that have obtained your personal information from us and require them to delete it in a timely manner, unless otherwise required by laws and regulations, or these entities Obtain your independent authorization.
To delete your mobile phone number, password, email address and other basic information, as well as video, picture, device cloud recording, alarm messages and other service information, you can enter the KOLINTOM Pro app:
Click the function button of "My" → "Personal Information" → "Cancellation of Account", we will delete or anonymize your personal information within three days after you submit the application for "Cancellation of Account".
To delete your terminal management information, you can delete it by clicking "My" - "Personal Information" - "Terminal Management".
When your personal information is deleted or anonymized from our service system, we may not delete or anonymize it in the backup system immediately, but will delete or anonymize it when the backup is updated.
(3) Withdrawal of consent
Each business function requires some basic personal information to be completed. For the collection and use of additionally collected personal information, you may give or withdraw your consent at any time.
When you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the previous processing of personal information based on your authorization.
(4) Cancellation of account
You can cancel the previously registered account at any time. After canceling the account, we will stop providing you with products or services. To log out of your account function, you can enter the KOLINTOM Pro app:
Click the function button of "My" → "Personal Information" → "Cancel Account" to perform the cancellation function of your personal account. After you cancel your account, we will delete or anonymize your personal information within three days.
(5) Transfer of personal information
If you need to transfer the information we have collected to a third party, you can contact us through the contact information provided in this policy. After our verification, we will process your request after meeting the conditions stipulated by the state.
Please note that when your information is transferred to a third party, your personal information will be deleted or anonymized from our service system.
(6) Responding to your above request
If you want to make suggestions and feedback, you can enter the KOLINTOM Pro app:
Click the "My" module → "Help and Feedback" button to give feedback on our services.
For security, you may be required to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request. We will reply within fifteen days.
In the event of the unfortunate death of a KOLINTOM Pro user, your close relatives may, for their own legitimate and legitimate interests, contact us to exercise the above-mentioned personal information rights stipulated by law.
6. How we handle the personal information of minors
We attach great importance to the protection of minors' personal information. We do not take age identification as a prerequisite when providing our products or services to users, but the nature of our products and/or services requires you to be an adult with full civil capacity. If you are a minor under the age of 18, please read this Privacy Policy carefully under the supervision and guidance of your parents or other guardians before using the service, and use the service or provide personal information with the consent of the guardian. information. If you collect or submit personal information of minors to us through our products and/or services for the purpose of interacting with children, please ensure that you have obtained the authorization and consent of their legal guardians in advance.
If a parent or other guardian has reason to believe that a minor has submitted personal information to us without their prior consent, please contact us through the contact details in Section VIII of this policy to request correction or deletion of the minor's personal information content.
If we discover that we have collected personal information from a minor without the prior consent of a verifiable parent or legal guardian, we will delete the relevant data as soon as possible.
7. How to update this policy
We may revise or change this policy from time to time.
We will not reduce your rights under this policy without your express consent. We will post any changes to this policy on this page. You can view this policy on the homepage of the KOLINTOM Pro official website, or you can go to the KOLINTOM Pro app through "My" → "About" → "KOLINTOM Pro Privacy Policy" " to view this policy.
You should be aware that for major changes to this policy, we will notify you in the form of push notifications, pop-ups, emails, etc. and obtain your consent again.
Material changes referred to in this policy include, but are not limited to:
1. Significant changes to our service model. For example, the purpose of processing personal information, the type of personal information processed, the processing method of personal information, etc.;
2. We have undergone significant changes in ownership structure, organizational structure, etc. Such as business adjustment, bankruptcy merger, etc., the owner changes, etc.; and the purpose of processing information, the method of processing information and the type of personal information processed by the changed owner are changed;
3. The main object of personal information sharing, transfer or public disclosure has changed. If the recipient changes the purpose and method of processing
4. Changes in your rights to participate in the processing of personal information and its forms;
5. When our responsible department responsible for handling personal information security, contact information and complaint channels change;
6. When the personal information security impact assessment report indicates that there is a high risk.
We encourage you to review our Privacy Policy each time you use the Camera. If you continue to use the service after this policy update takes effect, it means that you have fully read, understood and accepted the updated policy and are willing to be bound by the updated policy.
7. Contact us
If you have any questions about this policy and need our clarification, or you have any comments, suggestions or complaints about this policy, you can contact us in the following ways:
Contact email:alexhe313@gmail.com ; or send to the following address:
Room 10001, 10th Floor, Building 2, Mindy Zhigu Building, Gudang Sub-district, Xihu District, Hangzhou City, Zhejiang Province, KOLINTOM Pro (received), Postal Code: 310052
In general, we will review the issue as soon as possible and respond within fifteen days of verifying your user identity.